Refund and Return Policy

Effective Date: April 23, 2020

Thank you for choosing Maple Stream. We value your trust and strive to provide the best digital streaming services possible. Please review our refund and return policy carefully before making any purchases.

1. Digital Product Nature Maple Stream provides digital streaming services that are delivered electronically. As such, all sales are final, and refunds or returns are not available once access to the service has been provided.

2. Eligibility for Refunds Refunds may be considered under the following exceptional circumstances:

• If the service is not delivered or accessible within the specified timeframe after purchase.
• If there is a technical issue on our end that prevents you from using the service, and we are unable to resolve it within 7 business days of notification.
• If the service purchased is found to be significantly different from the description provided on our website.

3. Non-Refundable Scenarios Refunds will not be issued for the following:

• User error, such as incorrect device configuration or failure to follow setup instructions.
• Technical issues caused by third-party equipment or services (e.g., internet connectivity, device incompatibility).
• Change of mind or no longer needing the service after purchase.
• Violation of our Terms of Service, including misuse or unauthorized sharing of account credentials.

4. Refund Request Process To request a refund, please follow these steps:

1. Contact our support team at contact us page with the subject line: Refund Request.
2. Include your order details, including the purchase date, email address, and a brief description of the issue.
3. Allow up to 5 business days for our team to review your request and respond with a resolution.

5. Chargebacks and Disputes We encourage you to contact us directly to resolve any issues before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in account suspension or termination.

6. Contact Us If you have any questions about our Refund and Return Policy, please contact us.

By purchasing from Maple Stream, you agree to this Refund and Return Policy. We reserve the right to modify or update this policy at any time, and any changes will be effective immediately upon posting on our website.

Thank you for your understanding and support. We are committed to delivering a high-quality streaming experience.